Walkin - TL - Outbound Sales(telecom Process)@by Hero Corporate Services Ltd. in Gurgaon

Walkin - TL - Outbound Sales(telecom Process)@by Hero Corporate Services Ltd. in Gurgaon
 

Experience: 2 to 3 yrs. | Salary: INR 2,50,000 - 3,50,000 P.A | Opening(s): 2 Posted on: 14 Sep
 

Job Description :

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Primary objective:
Manage a team of 10-15 Agents/CSRs to achieve Team /Process goals / targets ensuring optimal levels of productivity, Quality, Compliance and customer satisfaction.
Responsibilities:
Client Interaction
Meeting and exceeding Service Delivery metrics for the Team and shifts.
Ensure productivity metrics met and exceeded.
Work with Operations Manager on Process improvement.
Review performance reports and dashboards to identify areas of improvement.
Implement quality program.
Conduct coach with numbers sessions on a regular basis to give performance related feedback.
Give feedback team members on a regular basis to improve performance.

Requirements for the Position:
Work experience-
Around 2-3 years of relevant experience
Excellent people and interpersonal skills.
Working experience in a Call Center handling outbound sales operations.

Educational qualification -Graduates/ Post Graduates candidates
Technical knowledge-
Sound knowledge of MS office and related software
Good understanding of / ability to learn new technologies and implement technology oriented operational solutions.
Tech Savvy-good understanding of / ability to learn new technologies.
Analytical abilities
Soft skills-
Excellent people and interpersonal skills.
Strong written and verbal communication.
With a pleasing personality and decision making ability in day to day situations.
 

Desired Candidate Profile
Education :(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Company Profile
Hero Corporate Services Ltd.
https://www.heroites.com