Walkin Interview for Incident Management @IBM Bangalore_30th June
by IBM India Pvt. Limited in Bengaluru/Bangalore
Experience: 3 to 4 yrs.Posted on: 26 Jun
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Greetings for the day !
**KINDLY IGNORE IF YOU HAVE ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
We are inviting Incident Management professionals with 2-4 years experience for Walkin event on 30th June'12 b/w 10 AM- 1 PM. Please go through the interview details-
Date & Time- 30th June'12 B/w 10 AM- 1 PM
Venue- IBM India Pvt Ltd
Pinevalley, 3rd Floor
Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
MANDATORY DOCUMENTS TO BE CARRIED-
1. Hard copy of this mail
2. Updated resume
3. Govnmt issued valid photo ID and 1 photocopy
4. Latest 3 months payslips
5. Offer letter/recent hike letter
6. Form 16 if on contract
7.Photocopy of highest educational qualification Provisional or Degree Certificate
8.Photocopy of your previous organization's relieving letter
9.Photocopy of all semester marks sheets
10.2 Passport sized self photograph
Contact person- Meenakshi
Incident Management JD:
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is preferred but no mandatory
Candidate should be ready to work on 24/7 shifts.
If interested please walk down to the venue on 30th June'12
**KINDLY IGNORE IF YOU HAVE ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
We are inviting Incident Management professionals with 2-4 years experience for Walkin event on 30th June'12 b/w 10 AM- 1 PM. Please go through the interview details-
Date & Time- 30th June'12 B/w 10 AM- 1 PM
Venue- IBM India Pvt Ltd
Pinevalley, 3rd Floor
Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
MANDATORY DOCUMENTS TO BE CARRIED-
1. Hard copy of this mail
2. Updated resume
3. Govnmt issued valid photo ID and 1 photocopy
4. Latest 3 months payslips
5. Offer letter/recent hike letter
6. Form 16 if on contract
7.Photocopy of highest educational qualification Provisional or Degree Certificate
8.Photocopy of your previous organization's relieving letter
9.Photocopy of all semester marks sheets
10.2 Passport sized self photograph
Contact person- Meenakshi
Incident Management JD:
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is preferred but no mandatory
Candidate should be ready to work on 24/7 shifts.
If interested please walk down to the venue on 30th June'12
Salary:
Not Disclosed by Recruiter
Industry:
IT Software, Software Services
Functional Area:
Application Programming, Maintenance
Role Category:
Programming & Design
Role:
System Analyst
Keyskills:
Incident management
Desired Candidate Profile
Education:
Please refer to the Job description above(UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Company Profile
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