Walkin interview on 1st July'12 for Technical Service Desk
by Microland Limited in Mumbai, Mumbai Suburbs
Experience: 1 to 6 yrs.Posted on: 29 Jun
Job DescriptionSend me Jobs like this
Dear Candidate,
We are conducting walkin interviews for “Technical Service Desk Analyst” on 1st July 2012 i.e. Sunday.
If you are interested please walk in on the below venue on 1st July 2012 along with your updated resume.
Contact Person: Akshata/ Chaitra
Venue Details:
Microland Limited,
Phoenix House, 'A' Wing,
Senapati Bapat Marg,
Lower Parel,
Mumbai
Job Description:
• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
Skills Required:
• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts
Criteria"s:
- Minimum 1 year of Experience
- Good Communication skill
- Should be a Graduate (mandatory)
- Ready to work in Shifts
Location: Mumbai (Andheri)
Please review the important details of www.microland.com
Microland is India s leading pure play IT Infrastructure Management Outsourcing Services Provider. Microland employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.
Microland s IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Microland s Operations Management Center is ISO / IEC 20000-1 certified. Microland is a Gold Partner of Microsoft and a Microsoft Center of Excellence for Infrastructure. Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.
If not interested request you to refer your friends who would be interested exploring this opportunity. Regret any inconvenience caused.
Regards,
Akshata Y
Executive- Recruitment
Microland Ltd
022- 30441444
We are conducting walkin interviews for “Technical Service Desk Analyst” on 1st July 2012 i.e. Sunday.
If you are interested please walk in on the below venue on 1st July 2012 along with your updated resume.
Contact Person: Akshata/ Chaitra
Venue Details:
Microland Limited,
Phoenix House, 'A' Wing,
Senapati Bapat Marg,
Lower Parel,
Mumbai
Job Description:
• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
Skills Required:
• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts
Criteria"s:
- Minimum 1 year of Experience
- Good Communication skill
- Should be a Graduate (mandatory)
- Ready to work in Shifts
Location: Mumbai (Andheri)
Please review the important details of www.microland.com
Microland is India s leading pure play IT Infrastructure Management Outsourcing Services Provider. Microland employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.
Microland s IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Microland s Operations Management Center is ISO / IEC 20000-1 certified. Microland is a Gold Partner of Microsoft and a Microsoft Center of Excellence for Infrastructure. Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.
If not interested request you to refer your friends who would be interested exploring this opportunity. Regret any inconvenience caused.
Regards,
Akshata Y
Executive- Recruitment
Microland Ltd
022- 30441444
Salary:
Not Disclosed by Recruiter
Industry:
IT Software, Software Services
Functional Area:
IT Hardware, Technical Support, Telecom Engineering
Role Category:
Technical Support
Role:
Customer Support Engineer/ Technician
Keyskills:
service desk, servicedesk, servicedesk engineer, servicedesk executives, helpdesk, helpdesk engineer, troubleshoot, troubleshooting, servicedesk, technical engineer, service desk analyst, it service desk, it helpdesk, help desk
Desired Candidate Profile
Education:
Please refer to the Job description above(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization)
Company Profile
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