Walkin Drive on 30th Jun, Sat for WFM - Analyst, AM & Manager

Walkin Drive on 30th Jun, Sat for WFM - Analyst, AM & Manager

by IBM Daksh Business Process Services (P) Ltd. in Delhi/NCR

Experience: 2 to 7 yrs.Posted on: 23 Jun

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Job DescriptionSend me Jobs like this

Excellent knowledge of Avaya CMS, Excel, PowerPoint, WFM Tools like IEX, Verint, EWFM is required.

Focal point for all forecasting, gathering input from the Program Team and other key stakeholders

Handling customer escalations, managing special assigned projects

Resource who can ensure that Forecasting and Planning team maximizes value added to our client and internal customers through best practice Forecasting, Planning, Analysis and decision support

Good presentation, communication and analytical skills

Experience for

1. WFM Analyst : 3- 5 yrs

2. Assistant Manager : 4- 7 yrs

3. Manager WFM : 6-8 yrs

Walkin on Saturday , 30th Jun 2012

Timings : 10 am - 3pm

Venue for Walkin:

IBM Global Process Services

444, Udyog Vihar Phase-V,

Gurgaon-122016, India

Please carry two passport size photograph along with two copies ofupdated resume.

Salary:

Not Disclosed by Recruiter

Industry:

BPO, Call Centre, ITeS

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Operations

Role:

Process Flow Analyst

Keyskills:

WFM, workforce management,work flow management

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Please refer to the Job description above

Company Profile

IBM Daksh Business Process Services (P) Ltd.

A Leading BPO