Executive-WFM (RTA) Walkin 16 July

Executive-WFM (RTA) Walkin 16 July

by Interglobe Technologies Pvt. Limited in Gurgaon

Experience: 1 to 5 yrs.  | Salary: INR 1,50,000 - 3,50,000 P.A  |  Opening(s): 3Posted on: 13 Jul

New User? Register Now

Share

 

Job DescriptionSend me Jobs like this

Real Time Monitoring-To Manage Real Time SLAs and Real Time MIS

Managing Staffing Adherence and SLAsReporting Real time challenges on SLA and Staffing adherence

Creating RTA related MIS

Ensuring all SLA s are met

Meeting Abandon Rate: <5%

Meeting SLAs 80:20

Meeting AHT: 300 seconds

RELEVANT EXPERIENCE

Should be in WFM role for at least 6 months Or should have good Knowledge of Avaya CMS.

Should be able to manage multi skill environment

PERSONAL CHARACTERISTICS & BEHAVIOURS

A Team Player.

Strive for results.

Ability to manage team members and subordinates.

Co-ordination between various groups like ISG, Transport, GRO, Training, OPS etc.

Interested candidates may walkin at the below mentioned address on 16th July 10- 3 PM

InterGlobe Technologies,

3rd Floor, InfoTech Centre,

14/2 Old Delhi Gurgaon Road

Dundahera, Gurgaon-122016

Contact Person- Swati Thakur

Salary:

INR 1,50,000 - 3,50,000 P.A

Industry:

BPO, Call Centre, ITeS

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Other

Role:

Outside Consultant

Keyskills:

RTA,WFM, workforce management, work flow management, workforce, Reporting Real time

Desired Candidate Profile

Education:

(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)

Please refer to the Job description above

Company Profile

Interglobe Technologies Pvt. Limited